IDENTIFICATION AND LABELING
All airlines require proper identification and regulation labeling on your pet抯 crate. At Pet Express-China our labeling system exceeds industry standards and includes a clearly visible 24-hour Pet Express pager number.

Can my pets favorite toy or blanket travel with them?
Small soft toys are allowed to travel with your pet. In the event of turbulence, you do not want hard objects in the crate which may potentially cause harm. Comfort items such as some of your personal (unwashed) clothing or a familiar blanket can create a sense of security. Please note: Customs prevents natural products from travelling i.e. sheepskin or wool. Items such as bean bags, pet food, bones, and anything metal, are all strictly prohibited on flights. Important documentation not required for transport should be mailed to the receiver and not attached to travel container as separation of the documents makes it extremely difficult to trace.

How much room does my pet need in their traveling kennel?
We ensure that your pet will be able to stand, lie down and turn around. Extra space is not recommended by the airlines due to injury from possible turbulence.

How long before take-off must pets arrive at the airport?
Major airports servicing domestic flights require pets to be at the airport 180 minutes before departure. Pet Immigrant consultants will confirm with each booking the time you are required to be at the airport as well as address to ensure your pet is presented within the requirements of the airline they are travelling on. Should your pet be travelling internationally your professional sales consultant will advise all details in regards to your pet抯 movements prior to departure.

Can I give my pet a treat before they fly?
To avoid travel sickness, it is recommended you don抰 feed your pet at least six hours before their travel time.

What can I do to prepare my pet for travel?
The best thing you can do to acclimate your pet for his upcoming move is to make sure he is comfortable with his crate. Start by putting treats in the crate and then progress to leaving your pet in the crate for short periods of time while you are out. This will help avoid separation anxiety and ensure a comfortable move.

Should my pet be tranquilized or sedated for the trip?
We strongly recommend against tranquilizing your pet. The American Veterinary Medical Association has explained the risks of sedation. It is possible that your pet is the rare exception to the non-sedation rule. Please read the AVMA recommendations and call us to discuss your pet抯 needs.

What if my pet needs to urinate during the flight?
We line the bottom of the crate with a thick layer of paper as well as shredded paper to absorb any in-flight accidents.

Can my pets travel together?
If they are the same species and under six months of age, they may travel together in a crate. Otherwise, each pet will have its own crate. However, they can be positioned next to each other in the aircraft.

Is it safe for pets to fly?
Air travel is as safe for pets as it is for people. Your pet will travel on the cargo deck of the aircraft. This section is both climate controlled and pressurized for your pet抯 safety and comfort, and it is on the same air circulation system as the cabin. The temperature on the ground is our main concern, and the key to safety is to time your pet抯 arrival for the coolest time of day in hot weather and the warmest time of day in cold weather. Airlines do not ship pets in extreme heat and cold.

Will my pet travel on the same flight as me?
Every airline has to abide by a set of standards and regulations with pet travel, it is best to contact Pet Immigrant to discuss the airline you intend to travel on prior to purchasing passenger tickets. This will enable you to make an informed decision on which airline you can travel on and suitable flights on offer with the preferred airline.

Where do pets travel on the plane?
Pets travel in a compartment which is usually at the rear of the plane (unless your chartering the entire jumbo). Contrary to popular belief, pets do not travel in freezing conditions in the belly of the plane. They travel in air-conditioned and pressurized freight space much the same as the passenger cabin.

Do you use your own airplanes?
No. All pet relocation services use the commercial airlines. At present there are no pet only airlines.

Will my pet need to change planes?
Whenever possible, we ship pets on non-stop flights. If a change of plane is necessary, we will choose the route that minimizes travel time and provides the maximum safety and comfort for your pet.

What happens after the flight?
Pets are the first cargo off the plane. Depending on the service you have chosen, you can collect your pet yourself or the pet will be delivered to you at a specified time and date. All airports vary in their collection points, so check with your Pet Immigrant consultant when you make your booking.

Are there any circumstances when animals cannot fly?
Yes. Pet Immigrant is sometimes imposed for the welfare of your pets when seasonal temperatures in the USA Airline reach a minimum and maximum.

Can I take my pet on vacation with me?
There are many factors to consider when you are deciding whether to take your pet on vacation with you. For more information see Flying on Vacation With Your Pet.

Can I have a tailor-made travel plan?
With Pet Immigrant extensive national network of professional pet travel consultants you can confidently receive information of the many and varied levels of service. Simply contact Pet Immigrant to discuss your requirements.

Is using a pet relocation specialist cheaper?
No. It would be unusual to find a pet relocation service that would be less expensive that doing it yourself.

Can I move my pet myself?
In most instances you can absolutely move your pet yourself, especially in domestic. To many foreign countries, most notably South Africa, Australia, Singapore, New Zealand, Malaysia, Japan, Taiwan, EU and England, we strongly recommend using a pet relocation service as any errors can seriously affect your pet's time in quarantine.

What is airport-to-airport service?
When you choose airport to airport pet travel you are basically arranging for Pet Immigrant to book your pet on a flight using their discounted freight rates. A crate for your pet will be available at the airport 180 minutes before travel.