If you are considering using your own pet crate – and even if your pet has used this crate in the past – please contact us to confirm that the crate is:

* The correct size
* An approved make and model
* In good condition

The brand and model number are often stamped into the plastic lip above the door. You may also find the dimensions there. If you need to measure the crate, measure around the widest part, including the edge where the two halves bolt together.To ensure that the crate is the correct size for your dog or cat, please let your pet travel specialist know the breed and current weight of your pet. You may also need to measure your pet. For your pet’s safety and comfort, it is essential that the flight crate is adequate. We reserve the right to refuse to ship your pet in an inadequate carrier, even if the carrier meets airline guidelines. Many pet owners may have crates that their pets have used before. Airline regulations are constantly changing, and all airlines have different policies regarding crate suitability. While your crate may have been OK to use previously, changes to regulations, or growth of your pet may have rendered your crate non-compliant. Please talk to our trained consultants about using your own crate Pet Express is happy to provide you with airline-approved travel crates when we collect your pet, however some pets may benefit from becoming accustomed to the crate weeks or months before they travel. If you’d like to purchase a crate from your local pet store please talk to our trained consultants in advance.