Diana

I didn't expect a typo on my dog DouDou's rabies vaccination certificate. Cindy who helped us check was very attentive, spotted it in time, and went to the pet hospital on my behalf to have it corrected. I appreciate her professionalism and service. The subsequent exit paperwork went very smoothly as well. I will definitely ask her to handle it again next time. 

Lysander

Moving our golden retriever from China to the UK felt overwhelming with all the paperwork, import requirements, and logistics. Pet Express-China handled everything seamlessly. They guided us through each step, made sure all documents were perfect. Our dog arrived in great spirits. 

Mr. Xia

Hands down the best pet transport experience we've ever had. Professional, caring, and incredibly reliable. They treated our fur babies like their own. 10/10—already recommended them to three friends! 

Anna

Our whole family immigrated to Australia, and we needed to bring one dog and one cat with us. Australia has famously strict pet import requirements, and this company created a complete plan for us—vaccines, titer tests, quarantine space booking—they double-checked every pet's documentation multiple times. They arrived safely and went through quarantine without any issues. 

Oliver

I picked up a two-month-old puppy from Shanghai to Beijing and was so worried about how the little one would handle the trip. Turns out I worried for nothing! The crate was lined with puppy pads, the temperature was just right, and the driver was incredibly attentive throughout. When he arrived in Beijing, he was full of energy and wagging his tail at me. Thank you so much!

Mr. Wang

Shipping my dog Tote from Tianjin to Mumbai was the most stressful part of our immigration process. Pet Express handled everything perfectly and kept me updated the entire journey. 

Luna‌

I told the customer service that if Phoebe’s trip from Guangzhou to Bangkok went smoothly, I would write a good review. So here I am! Thank you so much to the Pet Express team for making it all happen. My cat arrived in great condition.

Ms. Zhang

Our dog had never been on a plane before, and the fact that Yoyo and I needed to fly separately made me very uneasy. They advised me to help Yoyo get used to the crate in advance, taught me how to use the water dispenser, and suggested placing his favorite toys and my clothes inside to familiarize him with the smells… These thoughtful pre-trip instructions put my mind at ease. Thank goodness, we were finally reunited successfully. 

Liam

I was absolutely terrified about shipping my cat across the country, but this company put every fear to rest. From the first phone call, they were patient, knowledgeable, and so compassionate. My girl arrived in great condition — calm, relaxed, and had been given water. If you're feeling anxious about shipping your pet, trust them — they genuinely care about animals.